Delete your PetConnect account

This page is for the PetConnect app ("PetConnect: Pet Care Near You" on Google Play), by PetConnect LLC.

You can delete your account at any time. It works the same for pet parents and care providers.

Delete it in the app

1. Open PetConnect and sign in.
2. Tap Profile.
3. Tap Delete account.
4. Read the message, then tap Delete account again to confirm.

Delete it without the app

Email support@joinpetconnect.com from the email address you use for PetConnect. Write "Delete my account" in the subject. If you write from another address, we will ask you to confirm the account is yours. We reply by email when it is done.

What happens right away

• You are signed out on every device.
• Your phone number is deleted.
• If you are a care provider, your profile leaves search.
• Open requests are withdrawn and upcoming bookings are cancelled.
• If you have a PetConnect membership, it is cancelled. Saved cards are removed.

What is deleted within 30 days

About 7 days after you delete your account, and never later than 30 days, we delete:

• your name, email address, home area and profile photo;
• your pets' photos, notes and tags;
• your "About" text, if you are a care provider;
• the street address on your requests;
• the comments of reviews you wrote;
• reviews from other sites that you added, and their screenshots;
• your notifications and notification settings.

What we keep, and why

• Records of past bookings and payments, without your name. Other people, and our accounts, depend on them.
• The stars of reviews you wrote, without your name, so a care provider's rating stays fair.
• Your pets' names and species, linked to those past bookings, without your name.
• The record that you accepted our terms.
• Messages, until the other person deletes their account too. Then the whole conversation is deleted.
• Usage data we already collected, under an account number only, with no name, email or phone.
• If you are a care provider and got paid through the app, Stripe keeps the records of your payout account under its own rules.

Deleting your account cannot be undone. To use PetConnect again, you create a new account.

Questions? Email support@joinpetconnect.com. Read our privacy policy.